Steelcasecommunity · Sep 1, 2026

Steelcase Leap V2 review

The user purchased a refurbished Steelcase Leap V2 in 2017 and received a custom replacement part, and the company added an additional week to their existing warranty. Even though they initially got a brand new chair today after reporting an issue, they've already encountered a completely new problem. They describe the experience as Amazing, with notably enthusiastic capitalization, suggesting very positive customer service despite the defect issues.

Pros

  • Excellent customer service and warranty support
  • Received replacement chair and custom parts
  • Extended warranty coverage

Cons

  • New replacement chair already has defects
Steelcase Leap V2

Steelcase

Steelcase Leap V2

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